Terms of saleThis section sets out the General Terms of Sale established between Fusion Lab, S.L. (hereinafter, Esdemarca) and any natural or legal person wishing to purchase products through the online store hosted at the domain Esdemarca.com.
These General Terms of Sale define the rights and obligations of the company and the customer using the website (hereinafter, “the customer”) and are expressly accepted by the customer upon registration.
The General Terms of Sale are permanently accessible through this Terms of Sale section of Esdemarca.com.
The owner of the domain and the website esdemarca.com is the company Fusion Lab, S.L., with registered office at Calle Recerca, nº 1, 08850 Gavà, Barcelona (Spain), registered with the Barcelona Mercantile Registry in volume 43975, folio 150, sheet number B 443426, entry 1, with tax identification number (CIF): B66138827. You may contact Fusion Lab, S.L. at the following email address: consultas@esdemarca.com
The purpose of the Esdemarca website is the sale of products offered in the online store.
Sales will be carried out according to the prices and conditions indicated on the website, which the customer must accept in full when registering on the website to access its content and when placing orders.
Registration is carried out in the "Sign up" section, where the customer will receive login credentials consisting of a username (the email address entered in the registration form) and a password (chosen by the customer).
These credentials will allow the customer to access their account and place and manage orders. The customer may also update their personal and login details.
The customer declares that all information provided is accurate and undertakes to keep it up to date. The customer shall be solely responsible for any issues that may arise from the inaccuracy or error of the information provided.
Login credentials are personal and non-transferable; sharing them with third parties is not permitted. It is the customer’s responsibility to keep these credentials confidential, and the customer assumes full responsibility if they are disclosed to others.
The customer may cancel their account at any time through the Cancellation section available on the website.
Account cancellation does not release the customer from any obligations arising from orders placed on the website.
Esdemarca reserves the right to cancel any account that has been inactive (without access) for a period exceeding six months, or when use of the service contrary to these General Terms of Sale is detected.
Esdemarca authorises its customers to invite friends, family and acquaintances to register on the website, without any financial compensation from the company.
The invitation is voluntary and made at the customer’s initiative; therefore, Esdemarca accepts no liability arising from the invitation, which remains the responsibility of the person who sends it.
From time to time, Esdemarca may reward customers who refer others with discount vouchers, the value of which may only be used to make purchases on the website, is not redeemable for cash and is not combinable within a single order. These promotions are occasional, have their own specific terms and Esdemarca reserves the right to discontinue them at any time.
Likewise, Esdemarca reserves the right to suspend the referral feature and to reject candidates proposed by any customer when any irregularity or abuse of this system is detected. Mass invitations by any means are prohibited.
The images and descriptions shown on the product pages of items for sale on Esdemarca are based on information provided by suppliers. Although we work to ensure that all information is accurate, we do not guarantee that there will be no errors in descriptions, product prices or that products will be available at all times.
Items available on Esdemarca are subject to possible minor changes due to supplier adjustments.
Links to other websites included on the Esdemarca website are provided for informational purposes only. Esdemarca is not responsible for the content, services or products offered through these links.
The prices applicable to each purchase are solely those indicated on the website at the time the order is placed.
The prices of items for sale on Esdemarca include VAT and all applicable taxes in Spain or in the country where the sale takes place. Shipping costs will be added to the price shown in the online store for the product. These costs depend on third-party rates and are always displayed separately before the order is finalised, so that customers can review them prior to confirming their purchase.
Esdemarca applies a pricing policy that may vary depending on the country of purchase, the selected size, the selected colour and/or other factors. These variations may be due to shipping costs, taxes, duties and market fluctuations, among others. We want to assure our customers that we work to provide an optimal shopping experience in each region.
Esdemarca reserves the right to modify prices at any time and without prior notice. However, such changes shall not affect the prices of products that are part of orders that have already been registered and confirmed to the customer. In such cases, the original price shall be maintained.
Pricing information for items for sale on Esdemarca includes references to discounts from the regular selling prices.
These price comparisons are for informational purposes only and are based on recommended price lists provided by the supplier and on prices that Esdemarca collaborators have observed at points of sale, outside sale periods and excluding special offers.
Promotional codes and coupons are not combinable or stackable; only one coupon or code is valid per purchase.
Esdemarca offers its customers the option of placing purchase orders through the online store available on the website.
To do so, the customer must complete all steps of the Purchase Process and possess the legal capacity required to enter into the purchase agreement that placing an order on the website entails.
By clicking the "Buy" button to finalise an order, the customer accepts these General Terms of Sale in their entirety.
Esdemarca maintains a digital record of all transactions (orders, cancellations, returns, invoicing, etc.) carried out with its customers.
This digital record shall be considered as proof of communications, orders and payments made between both parties.
Likewise, after placing an order, the customer will receive an email at the address provided during registration, confirming that the order has been registered and detailing the items ordered, prices, conditions and delivery times. This email serves as proof of purchase.
Payment for purchases made on Esdemarca is processed through the following payment methods:
The purchase amount will be charged to the bank account linked to the customer’s card within 24 hours. If the bank declines the payment, the customer will be notified by email and the order will be cancelled.
Products shall remain the property of Esdemarca’s supplier until the customer has paid the indicated price in full.
Payment by bank draft or cheque, or any payment method other than those listed above, is not accepted.
Verification of the banking details provided by customers is the responsibility of Esdemarca’s partner financial institution (La Caixa and Adyen), the PayPal payment system or the Aplazame deferred payment system.
If a purchase is incorrectly charged to a customer, the customer may request the cancellation and refund of the charge, which will be processed provided it is demonstrated that the customer did not place the order and that the charge was not due to negligence in safeguarding account login credentials.
If the customer requests the cancellation of an order whose legitimacy has been sufficiently established, the customer shall bear the cost plus any expenses and damages incurred by Esdemarca as a result of the claim.
The Esdemarca website adopts the necessary security measures to ensure the reliability of transactions carried out in the online store and the confidentiality of the data provided by customers.
Banking data is managed exclusively by the payment gateway provider bank, which guarantees its security. Esdemarca does not access or collect card details of customers who make purchases.
In order to ensure the security of our customers, Esdemarca reserves the right to request additional documentation relating to a purchase made by credit/debit card or other means.
Failure to provide any requested documentation or non-compliance with the security protocol will result in the cancellation of the order and the refund of the order amount to the same account and by the same method used for payment.
If an invoice is required, the customer may download it from the "My Account > Orders" section by entering the required details such as: full name, address and identification number (NIF or CIF).
No changes or modifications to receipts resulting from errors made by the customer when entering their registration details will be accepted. The customer may update these details at any time by accessing the Personal details section.
Upon receiving a confirmed order from a customer, Esdemarca requests it from the corresponding supplier. Although Esdemarca strives to keep its inventory as up to date as possible based on information provided by its suppliers, on occasion a requested product may not be available.
In the event of stock unavailability and whenever possible, Esdemarca will offer the customer a replacement item with similar characteristics. The customer may decline this option and cancel the order for the unavailable item.
At any point before definitively confirming the purchase, the customer may go back or leave the page and the order will not be processed.
The customer may also cancel items from an order by removing them from the shopping basket before confirming the order.
Once the purchase has been confirmed by the corresponding email confirmation, no cancellations or modifications to the order will be accepted. This is because our standard delivery time is 24 hours, so your order begins to be processed at the time of confirmation. In any case, please contact our customer service team and we will try to stop the order whenever possible.
If the cancellation or modification cannot be made, you will need to wait until you receive the item and then process a return.
The delivery period shall not exceed 30 calendar days from the order confirmation, in accordance with European regulations. If this period is not met, the consumer shall be entitled to terminate the contract and receive a full refund of the amount paid.
You can find all information about delivery times in the "Shipping and Delivery Times" section.
Esdemarca will inform you of the delivery period when you finalise your purchase, and you can check the shipping status at any time from the Orders section.
If the order contains different products, the delivery period will be calculated from the latest estimated delivery date.
The customer must verify the condition and contents of the order at the time of delivery or collection. Any transport-related incident —such as damaged, opened or incomplete packages, or packages not received despite being recorded as delivered— must be reported to Esdemarca within a maximum of 7 calendar days from the delivery date recorded by the transport company. This timeframe is necessary for Esdemarca to file a claim with the carrier and ensure an effective resolution. Claims received after this period may be limited in their resolution, as it may no longer be possible to verify the incident with the transport company. This timeframe applies exclusively to transport-related incidents and does not in any way limit the right of withdrawal or the legal product guarantee.
Esdemarca ships to mainland Spain, the Balearic Islands and most countries within the European Economic Area, as well as the United Kingdom. Available delivery zones, delivery times and shipping costs are detailed during the checkout process and are visible before confirming the order. Certain geographical areas may be excluded for logistical or cost reasons. In the case of Spain, deliveries to Ceuta, Melilla and the Canary Islands are not available.
Absence of the recipient
If the recipient is absent at the time of delivery, the delivery company will leave a notice with a telephone number, which the customer should call to arrange a new delivery date, or the package may be deposited at an alternative collection point associated with the transport company (Parcel Shop).
Repeated absence of the recipient during successive delivery attempts may result in the package being returned to Esdemarca in accordance with the transport company’s general terms. In this case, the customer must request a new shipment from Esdemarca and pay the shipping costs again.
Incorrect shipments
The customer, or any person authorised to collect the shipment on their behalf, is responsible for checking that the package received matches the order placed, and for filing any relevant claims within a maximum of 48 hours from delivery.
Damaged shipments
Before accepting your order at the collection point or upon home delivery, inspect it carefully. If you notice that it is open, damaged or that the package size does not match your order, do not accept it. Instead, take photos of the package from several angles (front and back) and contact Esdemarca immediately within a maximum of 24 hours.
It is also important that you file a claim with the transport company within the same 24-hour period, attaching images of the packaging. Please ensure you forward this claim to us to support that your order arrived incomplete. Please note that no claims will be accepted and no refunds or reshipments will be made without photographic or other graphic evidence of the problem.
Delivery delays
If the final delivery date indicated in the purchase confirmation is exceeded by more than 72 hours, the customer shall be entitled to cancel the order and receive a refund of the purchase amount, plus shipping costs, through the procedure set out in the Returns section of these General Terms of Sale, except in cases of force majeure.
For orders containing multiple items, delivery may be made in several shipments, without this giving rise to a claim by the customer, provided the maximum delivery period is not exceeded.
Lost shipments
In the event of a lost package attributable to the transport company, once this responsibility has been verified, customers shall be entitled to request from Esdemarca a new shipment of the same characteristics, or a refund.
In accordance with Regulation (EU) 2023/988 on General Product Safety, Esdemarca makes available to its customers the safety information relating to the products sold, including the contact details of the manufacturer or the party responsible for placing the product on the EU market, as indicated on the product pages. For any incident related to product safety, the customer may contact Esdemarca at consultas@esdemarca.com.
Once the order has been received, the customer has the right to return it within a maximum of 30 days from the date of delivery to the specified address. The refund for returned products will be made through the same payment method used for the purchase, less the return costs, which shall be borne by the customer. The refund will be processed within a maximum of 72 hours from receipt of the returned goods. In cases of damaged, incorrect or out-of-stock products, the customer will be offered a refund of the corresponding amount or a replacement. To exercise the right of withdrawal, the customer must notify Fusion Lab SL, preferably using the form available at this link. This notification may be sent by email to consultas@esdemarca.com or by post to Calle Recerca, 1, 08850 Gavà (Barcelona). Once received, Fusion Lab will refund the amount paid by the customer without any charge retention.
If an item is not collected at the designated address or collection point and is consequently returned to Esdemarca, the refund amount will be equal to the total paid by the customer, less the costs associated with both the initial shipment and the return of the product.
Esdemarca will only arrange the collection of defective products from the same location or address as the original shipment. We are not responsible for collecting products from a different address to the one provided at the time of purchase. Any subsequent transfer of the item to another address or country shall be the customer’s responsibility, including any associated costs.
The process for making a return is explained in the Returns section.
Refunds for cancelled or returned orders will be made to the same bank account used by the customer to make the payment. For orders paid by cash on delivery or bank transfer, the refund will be made to the account requested from the customer once the return has been received at our facilities.
For purchases made in whole or in part with discount vouchers, the voucher amount will be reactivated to the customer’s account as a new discount voucher.
The speed of the refund to the customer’s bank account will depend on the type of bank card used and the terms of their financial institution.
Esdemarca regularly carries out conformity checks on its suppliers’ products, which are also selected for the quality of their goods.
If the customer considers that a product does not meet the required quality and conformity standards, they may exercise their rights through the procedure indicated in the Returns section of these General Terms of Sale.
In the case of a defective product, Esdemarca will proceed, as appropriate, with repair, replacement, price reduction or contract termination, at no cost to the customer. Esdemarca shall be liable for any lack of conformity in accordance with the legislation in force in the customer’s country of residence within the European Union or the European Economic Area, with a minimum guarantee period of two years from delivery of the product, unless the customer’s national legislation provides for a longer period.
Products purchased from Esdemarca that have been damaged through normal use and wear or that have exceeded the reasonable useful life of the product will not be replaced.
Esdemarca reserves the right to amend these General Terms of Sale at any time and without prior notice. The updated terms will be published in the Terms of Sale section of the website.
It is the customer’s responsibility to review the General Terms of Sale at the time of placing an order. If the customer does not agree with any changes to the General Terms of Sale, they should refrain from placing an order and cancel their account.
Placing an order constitutes acceptance of the General Terms of Sale in effect at the time the purchase is confirmed.
Esdemarca shall not be liable in the event of any of the following:
In any case, Esdemarca undertakes to attempt to resolve any issues that may arise and to provide all necessary support to customers in order to reach a swift and satisfactory resolution of incidents, to the extent possible.
The Privacy and Data Protection policy can be found in the Legal Notice section.
We do not share data with other companies for advertising purposes and we strictly comply with the law. See Legal Notice.
These General Terms of Sale are governed by European consumer protection legislation, in particular Directive 2011/83/EU on consumer rights and Directive (EU) 2019/771 on the sale of goods.
Where the customer is a consumer habitually resident in a Member State of the European Union or the European Economic Area, the mandatory consumer protection provisions of their country of residence shall apply, in accordance with Regulation (EC) No 593/2008 (Rome I).
In the event of a dispute, both parties may have recourse to available alternative dispute resolution mechanisms, as well as the European Commission’s online dispute resolution platform (section 28).
To ensure the complete satisfaction of our customers, we offer a period of 14 days from receipt of the order to review the products purchased. During this time, the customer may contact us to file a complaint if any aspect of their purchase does not meet their expectations. We wish to highlight that, after this initial 14-day period, although Esdemarca will always be willing to listen to and understand its customers, our ability to offer solutions may be limited. Our commitment is to ensure your complete satisfaction, and we encourage our customers to contact us within this period so that we can assist them in the best possible way.
In accordance with Regulation (EU) No 524/2013, we inform you of the existence of the European Commission’s online dispute resolution platform, accessible at the following link: https://ec.europa.eu/consumers/odr/
At Esdemarca we work to ensure that all product information —including prices, images, descriptions and availability— is accurate and up to date. However, in exceptional cases, typographical or data upload errors may occur that affect the information displayed.
In such circumstances, and in accordance with Directive 2011/83/EU on consumer rights and its transposition into Spanish Royal Legislative Decree 1/2007, Esdemarca reserves the right to cancel any order that includes products with incorrect information or manifestly erroneous prices, even if the order has been confirmed and/or the amount charged. In the event of cancellation, the customer will be informed immediately and the corresponding amount will be refunded in full through the same payment method used.
This procedure ensures transparency, good faith and the proper execution of the contract between Esdemarca and its customers.
Esdemarca · Copyright © Fusion Lab, S.L. 2026 B66138827 · Calle Recerca, 1, 08850 Gavà (Barcelona), Spain
