Assistance    Legal Notice

Intellectual and Industrial Property

Fusion Lab, S.L. is the owner of all copyright, intellectual property, industrial, know how and any other rights related to the contents of the website www.esdemarca.com.

The reproduction, publication and / or non-strictly private use of the contents of the portal, it is not allowed without the prior written permission of Fusion Lab, S.L..

The trademarks and trade names mentioned on the website are used exclusively for information purposes and are the property of their respective owners.

Data Protection

In application of the Organic Law 15/1999 of December 13, on the Protection of Personal Data (LOPD), Fusion Lab, S.L. informs that the personal data that are collected through the forms of the website www.esdemarca.com are included in the company-specific automated files of partners of the company.

The collection and automated processing of these Personal Data is intended to maintain the business relationship and the performance of information tasks, administration, billing, shipment management and other activities of the company.

The member consents to this treatment by accepting these General Conditions of Sale upon registration and at the time of confirming his purchase.

The partner consents the Communication / Transfer of his / her data in favor of third parties in order to be send him / her commercial communications. This consent is revocable.

Furthermore, the partner gives his consent to the communication of his data in favor of the entities that are necessary to fulfill the service.

Fusion Lab, S.L. adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of the Organic Law on the Protection of Personal Data, as well as Royal Decree 1720/2007 of 21 December.

At any time, the user may exercise the rights of access, opposition, rectification and cancellation recognized in the Organic Law on the Protection of Personal Data, through the channels of attention to the partner of esdemarca.com and in the ways established by Law. You can contact through the following email consultas@esdemarca.com or by postal mail to the address Recerca, nº 1, 08850 Gavà (Barcelona) (Spain).

Sending commercial communications

In application of Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce and other current regulations, Fusion Lab, S.L. does not send advertising or promotional communications, by electronic mail or other equivalent means of electronic communication, that previously have not been expressly authorized by its addressees.

In the case of users registered on the portal as partners, Fusion Lab, S.L. It is authorized to send commercial communications related to the products and news of the portal, in order to keep them informed.

At any time, partners may request that no further commercial information be sent to them through the portal or Customer Service provided by the company, after proving their identity.

Fusion Lab, S.L. agrees not to transfer the data of the partners to other companies, except for the strict compliance of the requested services.

For information on the General Conditions of Sale, see section Terms of Sale.

Remote sales - E-commerce

In application of the Law 47/2002, of December 19, on Retailing, Fusion Lab, S.L. Complies with all provisions in relation to consumer protection in respect of distance contracts, which regulates, among others, the right of withdrawal, prohibition of unsolicited shipments, payment by card, duty of information or the right of resolution in the absence of such right.

Fusion Lab, S.L. undertakes at all times to comply with current regulations.

Section on Inappropriate Conduct and Misuse Integrity

Policy in Operations

At Esdemarca, our commitment is to ensure a safe and reliable shopping environment for all our customers. Therefore, we adopt a strong stance against any inappropriate conduct or misuse of our platform. This includes actions such as:

• The creation of multiple accounts by a single user to unduly benefit from offers, promotions, or discounts.
• Making false or misleading claims to obtain refunds or free products.
• The use of stolen or fraudulent payment information to make purchases.

Impact of Inappropriate Conduct

Users who engage in wrongful or abusive actions will face severe consequences, including the cancellation of their orders, suspension or deletion of their accounts at Esdemarca, and the possibility of legal action against them to recover damages.

Verification Measures

Esdemarca implements rigorous verification and monitoring measures to detect and prevent wrongful or abusive actions. This includes user identity verification, monitoring of unusual purchasing patterns, and thorough review of claims to ensure their legitimacy.

Updating Existing Sections

Data Protection

Our data protection policy is updated to consider the processing of personal data in the context of detecting and preventing wrongful or abusive actions. This is always done in compliance with the General Data Protection Regulation (GDPR) and applicable local legislation, ensuring maximum protection of our users' data.

Terms and Conditions of Sale

It is specified within our sales conditions that any attempt to perform wrongful or abusive actions against Esdemarca's policies, including fraudulent orders, will result in the cancellation of such orders and the possibility of taking relevant legal actions.

Right of Admission and Cancellation

We reserve the right to refuse or cancel orders for any reason at our discretion, including, but not limited to, suspicions of wrongful or abusive actions, illegal activity, or non-compliance with our terms and conditions.

General Considerations

We will ensure that all additions or changes to our policies are clearly communicated and easily accessible to all users. The goal is to improve transparency and educate our customers on acceptable practices on our platform, thereby promoting a safe and reliable shopping environment. These measures seek to protect consumer rights and maintain integrity and trust in the e-commerce ecosystem.

Right of Review and Complaint

To ensure total satisfaction of our customers, we offer a 14-day period from the receipt of the order to review the purchased products. During this time, the customer can contact us to open a claim if any aspect of their purchase does not meet their expectations. We want to highlight that, after this initial 14-day period, although Esdemarca will always be willing to listen and understand its customers, our ability to offer solutions may be limited. Our commitment is to ensure your full satisfaction, so we urge our customers to communicate with us within this period to be able to serve them in the best possible way.

Customer Interaction Policies:

Esdemarca expects all customers to treat our representatives with respect. We do not tolerate abusive behavior, offensive language, threats, or harassment.

Management of Inappropriate Behavior:
We reserve the right to terminate the call or interaction in case of inappropriate behavior.
The customer will be informed about their conduct and given the opportunity to calm down before continuing.

Contact Restrictions:
If abusive behavior persists, we will limit contact to written channels such as email or chat.
In extreme cases, we may deny further service and block the phone number and even the customer's account.

Claims and Resolutions:
Customers can file a formal complaint if they feel their inquiries have not been handled properly.
We will review all claims fairly and professionally.

Transparency regarding AI-generated content
In compliance with applicable European regulations, we inform you that some of the model images published on this website have been generated in whole or in part using artificial intelligence tools.