Ayuda    Digital Services Act DSA

Digital Services Act (DSA)

Information in compliance with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services (Digital Services Act).

IDENTIFICATION OF THE SERVICE PROVIDER

Company name: Fusion Lab, S.L.
Tax ID: B66138827
Registered office: Calle Recerca, 1, 08850 Gavà (Barcelona), Spain
Commercial Registry: Registered in the Commercial Registry of Barcelona, volume 43975, folio 150, sheet B 443426, entry 1.

POINT OF CONTACT FOR USERS (Article 12 DSA)

For any communication related to the use of our services, users can contact us through:

• Customer Service Phone: 91 769 72 17
• Contact form: www.esdemarca.com/contacto/formulario
• Postal address: Calle Recerca, 1, 08850 Gavà (Barcelona), Spain

Available languages: Spanish, English, Portuguese, French, Italian

POINT OF CONTACT FOR AUTHORITIES (Article 11 DSA)

Single point of contact for the authorities of the Member States of the European Union, the European Commission and the European Board for Digital Services:

Email: MOSTRAR

This point of contact is available for:
• Communications from competent authorities
• Information requests from regulatory bodies
• Notifications related to DSA compliance

Communication languages: Spanish and English

LEGAL REPRESENTATIVE

Fusion Lab, S.L. has its main establishment in Spain, therefore it is not required to designate an additional legal representative pursuant to Article 13 of the DSA.

TYPE OF SERVICE

Fusion Lab, S.L. operates as an e-commerce service (online store) for direct sale of fashion, footwear and accessories products.

We do not act as an intermediary platform that allows third parties to offer products directly to consumers. The products offered are marketed directly by Fusion Lab, S.L.

GENERAL TERMS OF USE

The conditions governing the use of our services are available at:
• Terms of sale: www.esdemarca.com/ayuda/condiciones_venta
• Privacy policy: www.esdemarca.com/ayuda/politica_privacidad
• Cookie policy: www.esdemarca.com/ayuda/cookies
• Legal notice: www.esdemarca.com/ayuda/aviso_legal

COMPLAINT MECHANISMS

Users have the following mechanisms to file complaints:

1. Customer Service: Through our contact form or customer service phone to resolve any issues related to orders, products or services.

2. Formal complaints: May be addressed in writing to our postal address clearly stating the reason for the complaint.

3. Alternative dispute resolution: As an entity adhering to CONFIANZA ONLINE, users can use the out-of-court dispute resolution system at www.confianzaonline.es

4. ODR Platform: For online dispute resolution in accordance with Regulation (EU) 524/2013: https://ec.europa.eu/consumers/odr

LAST UPDATE
This information was updated in January 2026.